Webinar
The Digital Customer Success Maturity Model
On Demand Webinar
Assess and advance your Digital Customer Success strategy to deliver bigger results faster
Level Up Your Digital Customer Success Strategy
Digital Customer Success (CS) is a top priority across B2B companies seeking more effective and efficient ways to drive customer value and Net Dollar Retention. However, leaders in these companies are often grappling with the complexities of crafting a coordinated roadmap for a robust Digital CS strategy. Is this you or one of your team?
If so, Valuize has developed The Digital Customer Success Maturity Model for you!
On this webinar, you will…
- Gain an in-depth understanding of The Digital CS Maturity Model and how to navigate the the five levels of maturity across the six key dimensions critical to successful Digital CS
- Learn how to identify the resources required to propel your organization to the next stage of Digital CS maturity
- Learn how to leverage The Digital CS Model to garner executive buy-in and investment and foster cross-functional collaboration for successful implementation
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Hear From Two Digital Customer Success Pioneers
On this webinar, learn from Valuize’s architects of the Digital CS Maturity Model, Ross Fulton and Leah Clark. Together, they’ll break down the Digital CS Maturity Model and share how you can assess and advance your Digital CS strategy to deliver bigger results faster.
Leah Clark, Advisor-in-Residence
Leah has scaled customer success-led growth and operations at tech behemoths like Shopify, Uber, and Okta and hyper-growth companies like Outreach and Inbenta. With over 15 years in the field, Leah excels in crafting and expanding customer success programs, leading high-performance teams, and providing strategic consulting.
Ross Fulton, Founder & CEO
Prior to founding Valuize, Ross spent over 16 years growing software companies and their partners in go-to-market strategy, sales engineering and customer success leadership roles on both sides of the Atlantic. An Englishman by birth but not by nature…he’ll take an espresso over tea every time!
Related posts:
Constructing The Three Pillars Of Customer Success Operations To Maximize Net Revenue Retention
Proving The ROI Of CS: Start, Staff And Scale Your Digital Engagement Model
Transform Your Customer Lifecycle To Drive Best-In-Class NDR
Mastering the AI Equation: Leveraging the Power of Intelligent Automation with Human Expertise to Drive Efficient Net Dollar Retention