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About Us

An Ambitious Team Of Customer Success Visionaries

Valuize is a customer success management consulting partner to the world’s leading and largest B2B software companies.

About Us
Outcomes-Driven Customer Success

Outcomes-Driven Customer Success

What We Do

Valuize is a leading customer success management consulting partner to the fastest growing and largest B2B software companies on the globe. We’re honored to work with companies like Splunk, VMware, HashiCorp, PointClickCare, Databricks and Wolters Kluwer. Championed by and for Customer Success professionals, we leverage our team’s unique blend of customer success leadership, strategy design, and operations expertise to maximize the value delivered to the clients, companies, and communities we serve.

How We Help

Why Valuize?

Our Mission

Our mission is to help B2B software companies retain and grow their customers and revenue at scale. With an outcomes-driven approach, we help our clients achieve transformative customer success management results.

Our Vision

We’re on a quest to become the most sought after customer success management partner to B2B software companies across the globe. Put simply, we’re working to redefine the future of customer success.

Our Values

We’re powered for people, and empowered by data. We value trust, diversity, transparency, candor, resiliency, and continuous improvement to help our clients, employees, and community achieve the extraordinary.

Leadership & Expertise

Our Team

Ross Fulton

CEO + Founder

Prior to founding Valuize, Ross spent over 16 years scaling industry-leading software companies on both sides of the Atlantic. With a mission to empower today’s B2B software leaders to retain and expand their customers, Ross is passionate about fusing customer success strategy, technology, and operations to drive sustainable growth.

An Englishman by birth, if not one by nature, Ross will take espresso over tea every time!

Christy Ransom

Customer Success Strategy Director

As a dedicated Customer Experience leader with 20+ years of industry experience, Christy is committed to pioneering the development and global delivery of enterprise-level customer experience initiatives for Valuize. Christy is a recognized thought leader throughout cross-functional sales, professional services, customer success and operations teams for B2B SaaS companies. 

After many years in Vancouver, Christy relocated to the Okanagan to enjoy the outdoors in all seasons and be a backyard orchardist. 

Mathieu Brillon

Solutions Delivery Director

Mathieu is a seasoned SaaS executive with over 18 years implementing software solutions and strategies for growing teams. He has previously built multiple professional service teams across various small to large enterprises.

In his spare time, Mathieu loves applying his same drive to Crossfit.

Lexa Twist

Head Of Strategic Growth

Lexa is passionate about innovation and its application to business. She believes in combining creativity with process and data to achieve bottom-line impact. Lexa’s experience is with leading companies results in increasing efficiency, productivity, and profits. She works closely with the leadership team and marketing to create go-to-market strategies and execute against them. 

In her spare time you can find Lexa exploring the West coast, accompanied by friends and her dog Bauer

Mary Smith

Operations Manager

Mary has over 15 years in operations and administration. With a diverse background ranging from retail & franchise operations and support to recruitment and talent acquisitions, her specialties include operational and people management, recruiting and onboarding,  and process improvement. Her education includes a diploma in Systems Analysis and Design.

When she isn’t working, you’ll find Mary kickboxing or exhausting Netflix’s documentary section.

Mirah Gocher

Marketing Manager

Mirah is a digital marketer that is passionate about building multi-channel marketing strategies that drive bottom-line impact. With a creative and data-driven outlook, Mirah works closely with the team’s clients, partners, and stakeholders to launch Valuize’s various marketing initiatives.

A born and raised Vancouverite, Mirah enjoys exploring the outdoors on mountain hikes or city strolls, rain or shine.

Rida Ahmed

Content Marketing Specialist

Rida is a hybrid digital marketer, writer and publicist who is passionate about telling stories in bold new ways. Joining Valuize with a strong background in copywriting and PR, Rida brings several years of marketing experience to the team. With a deep passion for creating high quality content, Rida works across marketing channels to share Valuize’s thought leadership with its clients, partners, and communities. 

In her spare time, you’ll find Rida with a stack of books or planning her next vacation!

Seyi Adesola

Product Owner

Seyi is a Product Owner with extensive experience working with software development teams across diverse sectors. He has helped deliver value to customers in different domains by leading full cycle developments of various products within the Agile environment. 

Outside of work, you’ll find Seyi behind the scenes of photoshoots and short films as a creative director.

Tony D’Auria

Customer Success Strategy Consultant

With over 10 years of experience in customer success, operations, leadership and process development at companies like BlackBerry and Oracle, Tony is responsible for helping companies define, build and deploy customer success strategies across their organization. Passionate about Customer Success, Tony is focused on delivering scalable outcomes that drive business growth through collaborative problem solving.

Born and raised in New Jersey, Tony now lives in Toronto where he enjoys time with friends, family and exploring the city with his dog Scout.

Rachel Toth

Gainsight Practice Lead

Rachel is a certified Gainsight admin with a background in customer success and operations. Combining her passion for process, technical expertise, and her natural ability to anticipate the needs of others, Rachel provides Valuize customers with a holistic approach to CS technology implementation.

Driven by creativity and curiosity, Rachel enjoys playing piano, sewing, and exploring the globe.

Stephen Keogh

Customer Success Technology Consultant

Stephen joins Valuize as a Technology Consultant with 10 years of experience spanning across Support, Development and Customer Success Operations. He is a certified Gainsight admin, who has a variety of experience supporting a number of On-Premise and SaaS applications. Additionally, he has helped shape a number Customer Success teams, mapping processes and, improving their use of technology, BI and analytics. 

In his spare time, you will find Stephen either exploring Toronto with his dog Pistachio or volunteering with a local dog rescue.

Elizabeth Lee

Customer Success Strategy Consultant

The last 10 years Liz has dedicated her professional life to creating Customer Success strategies that help small to large organizations scale and retain clients while increasing their Customer Lifetime Value. Joining the Valuize team as a Customer Success Strategy Consultant, Liz will continue to deliver customer-centric growth strategies to help her clients achieve impactful customer outcomes.

CS isn’t this Vancouverite’s only passion. Liz enjoys beach volleyball in the summers and skiing in the winters.