ValueXperience FrameworkAMPLIFY CUSTOMER VALUE REALIZATION
The integrated framework for B2B technology companies seeking to build an outcome-led customer lifecycle that maximizes revenue retention and expansion.
Maximize Revenue Retention and Expansion
Developed by Valuize, ValueXperience is the framework for B2B technology companies seeking to build an integrated customer lifecycle centered on customer value.
Customer Outcomes Must Be The Steel Thread That Connects Your Customer Lifecycle
As a recurring revenue business, the success and valuation of your company is dependent on driving Gross and Net Revenue Retention. This relies on your organization’s ability to deliver measurable outcomes to your customers.
An Outcome Framework
Built specifically for your customers and products to drive measurable value
Cross-Functional Competencies
Designed to enable an outcome-led customer lifecycle across all teams
Expert Partnership
That connects your customer lifecycle strategy with systems and data
Introducing ValueXperience
A New Framework for Customer Outcome-led Growth
ValueXperience (VX) is a strategic framework that provides an action-based, bite-sized approach to help your organization develop the knowledge, skills and behaviours required to build a customer lifecycle centered on customer outcomes. ValueXperience consists of 15 achievable VX Competencies organized into 6 VX Disciplines that, once mastered, enable an integrated customer lifecycle that maximizes customer value realization.
The 6 Disciplines of ValueXperience
Customer Value Definition + Agreement
Ensure every customer has an agreed-upon Success Plan that contains target Value-Based Outcomes and a clear Outcome Delivery Plan for each outcome
Customer Value Delivery Management
Coordinate organization-wide execution, management and governance of the agreed-upon Success Plans with each customer
Customer Value Verification + ACHIEVEMENT
Measure and verify the achievement of every Value-Based Outcome in each customer’s Success Plan to ensure value realization is achieved
Customer Intelligence
Create a 360 degree view of every customer and produce leading, predictive and recommendation-based actionable customer insights
Digital Customer Adoption
Design and operationalize a digital adoption experience around each product that creates efficiency and scale for your company and customers
Customer Value Economics
Measure the effectiveness and efficiency of the investments you make in driving customer value, retention and expansion.
Achieving ValueXperience
The ValueXperience framework has been developed by Valuize through decades worth of combined experience, leadership and results in transforming the customer lifecycles of dozens of leading B2B technology enterprises seeking to drive the retention and expansion of revenue from customers at scale.
Assessment & Roadmapping Services
We help you conduct a detailed discovery and analysis of the strategies, systems, organizations and data focused on customers and build a roadmap for your outcome-led customer lifecycle.
- Assess your current customer lifecycle design and operations
- Identify gaps, redundancies and risks to achieving your customer success charter
Strategy & Organization Design
We help you accelerate the design of cutting-edge processes, playbooks, insights, frameworks and organizations to deliver your customer success charter.
- Define a clear customer outcome framework as the steel thread for your customer lifecycle
- Design repeatable cross-functional processes, playbooks, and insights
Technology Implementation & Optimization
We help you translate your customer lifecycle strategy into an operational model that is scalable and continuously improved to drive the right action at the right time with the right customer.
- Implement and optimize your customer success platform and related tooling
- Enable digital customer success programs that scale outcome delivery
Connect Your Customer Lifecycle For Best-In-Class Net Dollar Retention
The ValueXperience framework integrates your entire organizational ecosystem around a customer lifecycle that drives best-in-class Net Dollar Retention. In this whitepaper, read about the revolutionary new framework you can use to connect your company and customers through shared value realization.