Assess and advance your Digital Customer Success strategy to deliver bigger results faster.  Learn how in our latest webinar.

back to all resources

Leverage Agility To Drive Customer Value & Retention

On Demand Webinar

Champion growth and expansion during economic uncertainty by building an Agile customer success strategy and roadmap

Leverage Agility To Drive Customer Value & Retention

Build An Agile Roadmap To Success

As we navigate escalating economic uncertainty, a core strategic objective is emerging as a universal imperative: customer retention should become B2B technology companies’ number one priority. In order to do this successfully, reduce risk and uncover new growth opportunities, you must be able to pivot your customer success strategy quickly and efficiently by prioritizing and investing in the right efforts based on market and organizational realities. By building an agile roadmap of initiatives and priorities, you can continue to grow and expand your business despite economic instability.

agile roadmap

On this webinar, you will learn how to…

  • Empower your customer teams to quickly and effectively adapt and respond to business impacting trends using an agile roadmap in order to thrive during economic uncertainty
  • Gather actionable insights that maximize the impact of your data and digital engagements with customers
  • Rally your organization around change as you pivot your customer success strategy to boost retention

Watch Webinar Now

Hear From Two Seasoned Experts

On this webinar, learn from seasoned experts – Natalie Onions, VP of Customers at, and Anthony D’Auria, Industry Principal at Valuize. Together, they’ll share their expertise on how you can shift your strategy and empower your teams to manage change in order to maximize revenue retention and thrive in a tumultuous economic environment.


Natalie is VP of Customer Experience at, leading CS, TS, Billing & Contracts in the delivery of an enablement-focused customer experience. She has over a decade of experience in SaaS, including over 4 years at As a member of the Executive Team Natalie represents the voice of the customer and their post-sales experience at the strategic business level.

Anthony D’Auria, Industry Principal

With over 12 years of experience in customer success, operations, leadership and process development at companies like BlackBerry and Oracle, Tony is responsible for helping companies define, build and deploy customer success strategies across their organization. Passionate about Customer Success, Tony is focused on delivering scalable outcomes that drive business growth through collaborative problem solving.