Create Prescriptive Success Plans That Unite Your Customer-Facing Teams
A clearly-defined, cross-functional success plan is the key to driving maximum customer retention, expansion and advocacy.
Are your success plans an organization-wide initiative?
Customer success leaders at the top of their game understand that a cross-functional approach to CS enables predictability and scalability. However, many organizations lack the internal alignment to drive a unified customer outcome strategy and end up defining customer value and its supporting success plans within a silo.
On this webinar, Jon Benson, VP of Global Solutions Engineering at HashiCorp and recent Interim VP of Global Customer Success, and Tony D’Auria, CS Strategy Consultant at Valuize, discuss how to create customer success plans that align your organization to an outcomes-based approach and deliver measurable value throughout the entire customer lifecycle.
Watch this webinar for 3 high-impact actions that will empower your organization pivot to an outcomes-based approach to customer success:
- Define your customer outcomes with cross-functional department leaders
- Build a framework for operationalizing and measuring customer outcomes
- Implement a success plan that begins at acquisition and drives maximum customer retention, expansion, and advocacy