Taking B2B Customers for Granted Costs Big: 3 Actionable Steps To Make Sure Your Company Doesn’t Pay the Price
Lead through times of uncertainty by becoming your organization’s biggest Customer Success champion
Keeping Customers Happy, Loyal and Engaged Is Challenging
In today’s volatile business landscape, many B2B software leaders are now re-evaluating how they can structure their teams to support dynamic customer needs, stay competitive, and understand what drives renewals and churn. On this webinar, Customer Success strategy experts, Christy Ransom and Liz Lee, share key learnings from clients that have navigated this challenge to champion customer centricity and accelerate customer success through times of change and uncertainty.
Watch this webinar to learn how to effectively:
- Assess your B2B customer base to understand key motivations and value drivers
- Align your customer-facing teams around the delivery of value-based outcomes for your B2B customers
- Create a strong cross-functional feedback loop for continuous improvement