Meet the Experts Behind
Your Success

Prior to founding Valuize, Ross spent over 16 years scaling industry-leading software companies on both sides of the Atlantic. With a mission to empower today’s B2B software leaders to retain and expand their customers, Ross is passionate about fusing customer success strategy, technology, and operations to drive sustainable growth.

An Englishman by birth, if not one by nature, Ross will take espresso over tea every time!

With over 12 years of experience in customer success, operations, leadership and process development at companies like BlackBerry and Oracle, Tony is responsible for helping companies define, build and deploy customer success strategies across their organization. Passionate about Customer Success, Tony is focused on delivering scalable outcomes that drive business growth through collaborative problem solving.

Born and raised in New Jersey, Tony now lives in Toronto where he enjoys time with friends, family and exploring the city with his dog Scout.

Jason is a Certified Product Manager who has extensive experience working with multiple products with methodologies ranging from waterfall to Agile as well as Pragmatic Marketing. These products areas include SaaS, telecommunications, Voice over IP (VOIP), mobile application, enterprise and customer facing. He has a passion for Agile Transformation and enabling companies to achieve value more quickly.

Jason loves hiking with his dog and flying whenever he can after receiving his pilot’s license.

An industrial engineer by trade, Pedro has spent over 12 years working and implementing Lean Management for different industries in multiple customer experience roles. Pedro left the aerospace industry 8 years ago and has since held various roles in CS strategy & operations, from CS Director to COO, across numerous tech startups. Pedro has worked in multiple projects related to Gainsight Implementation and revamp, Data Analytics and Process Improvement.

Originally from Mexicali, Mexico, Pedro now lives with his wife in Vancouver. Like a true Vancouverite, Pedro loves the outdoors and you can find him hiking, trail running, biking or snowshoeing outside of work. He also enjoys indoor activities like yoga, meditation, reading, bachata dancing and visiting local breweries.

Zahrah joins Valuize with over 10 years of experience in accounting and finance. She has worked in diverse companies from small and medium enterprises to big international companies. With her detailed oriented ability, Zahrah has helped to deliver highly analytical and accurate reporting.

In her free time, she enjoys reading, shopping and watching reality TV shows on Netflix.

Matthew Wagner is Valuize’s Director of IT. He is a Microsoft Certified Professional, bringing to the table an extensive background in support, integration, and new product development. Matthew is passionate about Big Data and extracting value from it. He is driven by agile methodologies and loves working in fast paced, ever changing environments.

Outside of work, Matthew enjoys cooking, woodworking and spending time with his 3 little girls.

Paige brings a rare mix of technical precision, creative strategy, and human insight to every engagement. With a background that spans Customer Success, analytics, marketing, and enterprise architecture, she has partnered with Fortune 500 organizations to drive customer outcomes and design scalable Gainsight ecosystems that connect data, process, and people.

Starting her career in CSM, Sales, and Field Team Leadership within competitive intelligence SaaS, Paige learned how strong relationships and clear communication drive success with data long before she ever touched a schema. Today, she brings that same relationship-first mindset to her technical work by bridging the gap between architecture and empathy to help teams see the whole picture.

At Valuize, she’s known for her calm under pressure, her ability to translate complex systems into actionable clarity, and her instinct for finding elegant solutions to messy problems.

Outside of work, Paige loves to cook, explore new music, and dive into good books. She approaches a meal the same way she approaches a system: balancing structure, creativity, and care. Her philosophy is simple: curiosity and compassion are the most powerful tools any technologist can have.

Mathieu is a seasoned Senior Executive with over 20 years of leadership experience, specializing in Customer Success Operations, Strategy Development, and cross-functional project management for large enterprise B2B SaaS organizations.

As a Gainsight Level III certified professional, he has led over 50 medium to large-scale Gainsight implementations for industry leaders like VMware and Workday, delivering measurable outcomes through operational excellence and a deep expertise in GTM systems architecture and data governance.

Leah has scaled customer success-led growth and operations at tech behemoths like Shopify, Uber, and Okta and hyper-growth companies like Outreach and Inbenta. With over 15 years in the field, Leah excels in crafting and expanding customer success programs, leading high-performance teams, and providing strategic consulting.

Leah is a true west coast native growing up in San Diego and now living in Seattle. As an experienced and certified dog behavior specialist, national debate champion and multi-linguist, Leah will often be found enjoying the ocean with her dog Peach.

Scout was rescued from Manitoba in 2019 through the Toronto based organization, Save our Scruff . His DNA test said that he’s a mix of Shih Tzu, Malamute, German Shepherd, Rottweiler and Samoyed – and surprisingly, no Border Collie!

On the weekends he loves to head to the beach to swim in the lake, chew on sticks, dig in the sand, and make new friends. While he’s always a gentleman, when he’s an extra good boy he gets a puppuccino on the way home.

Loxley is a goldendoodle hailing from Ferndale, Washington. Loxley was the subject of Jerry Springer-esque ‘Who is the Father’ episode when it came to his parents!

After a dramatic paternity test and a couple of onstage punch ups, Loxley’s true father was revealed and his status as a medium sized goldendoodle vs standard size was confirmed. Loxley turns 10 in June!

Introducing Leo, the Red Doberman with an insatiable love for walks and chewing! At just six months old, Leo is a bundle of energy and excitement. His name, short for Leonidas, suits him perfectly – he’s brave, bold, and always ready for a new adventure (As Long as that Adventure is chewing things).

One of Leo’s favorite pastimes is going for walks. Whether it’s a leisurely stroll around the neighborhood or a brisk hike in the woods. But when Leo isn’t out on a walk, you can usually find him indulging in his second favorite activity, chewing everything in sight!

Kiwi is a vibrant and charming 2 year old Kakariki who brings boundless energy and joy into our lives every day. With his cheeky personality, he’s a true gem. This little birdy is always on the move, showing off his acrobatic skills or engaging in all sorts of chewing games.

He enjoys a varied diet of fresh fruits, leafy greens, and the occasional treat. He is also very curious to explore new flavors and is always the first to taste anything we eat. Kiwi is not just a pet; he’s a cherished member of our family.

Preston is a Morkie born on a farm outside of Saskatoon, SK. During his short year and a half of life, Preston has worked tirelessly to earn the nickname “The Destroyer of Toys”.

In his spare time, he enjoys long walks, snuggles at sunset, digging holes, and mauling hands.