Webinar
Evolving Customer Success Through ValueXperience
On Demand Webinar
Introducing ValueXperience — a new strategic framework that will supercharge Customer Success
The Evolution Of Customer Success Is Here! Are You Ready?
Today’s standard for Customer Success has burdened its leaders with unaligned accountabilities, a siloed place in the customer lifecycle and the inability to effectively collaborate with customers on desired value and outcomes. We can’t afford to accept this as the status quo. We need an industry-defined standard that empowers enterprise organizations to evolve their approach to Customer Success. Introducing ValueXperience, the new customer lifecycle framework that will unite vendors and customers together through shared value realization and drive industry-leading net dollar retention performance.
On this webinar, you will discover…
- The compelling case for evolving Customer Success from its current reality
- The key principles that must be form the foundation for a customer lifecycle standard around which your entire organization can unite with Customer Success
- The disciplines being developed by Valuize that, once mastered, will enable recurring revenue enterprises to maximize customer value realization and net dollar retention
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Straight From The Value Architects
On this webinar, learn from two champions of customer value – Ross Fulton, Founder & CEO of Valuize, and Kevin Meeks, Valuize’s Industry Principal. Together, they share their expertise on how you can leverage ValueXperience to unite your customers and company around measurable customer value to achieve market-leading Net Dollar Retention growth.
Ross Fulton, Founder & CEO
Prior to founding Valuize, Ross spent over 16 years growing software companies and their partners in go-to-market strategy, sales engineering and customer success leadership roles on both sides of the Atlantic. An Englishman by birth but not by nature…he’ll take an espresso over tea every time!
Kevin Meeks, Industry principal
As former Chief Customer Officer at Apptio and current Industry Principal at Valuize, Kevin is passionate about delivering cutting-edge solutions to industry-leading technology companies seeking to maximize success as recurring revenue businesses and scale growth. With his extensive years of leadership experience, Kevin is an expert in building and growing enterprise Pre-sales and Customer Success organizations in the B2B technology industry.
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Constructing The Three Pillars Of Customer Success Operations To Maximize Net Revenue Retention
Proving The ROI Of CS: Start, Staff And Scale Your Digital Engagement Model