Bridging the Gap Between Sales and Customer Success
Live Webinar – April 4th, 10am PT | 1pm ET
Align Customer Success & Sales to Drive Outstanding Customer Value
A lack of integration between Sales and Customer Success teams is a common challenge in B2B technology organizations. But, Sales and Customer Success are two sides of the same revenue retention coin and any divisions between these teams can lead to costly inefficiencies, lost deals and higher churn. In order to drive efficient NDR, synchronizing Sales and Customer Success is critical.
This month, we’re excited to hear from value visionaries Vanessa Brangwyn, Global Head of Customers at Pigment, and Jonathan Steele, Strategic Business Architect at Valuize. Together, they will share how you can create a synergistic relationship between Sales and Customer Success, ensure true and lasting collaboration and ultimately win and retain more business.
Join us on this informative 1-hour session to discover how you can unify Sales and Customer Success through customer-centricity in order to drive sustainable Net Dollar Retention.
Join Us 04/04 @ 10am PT (1pm ET)
On this webinar, you will learn how to…
- Thread customer value from the prospect stage through to expansion, renewal, and the entire customer lifecycle
- Structure a success team, allocate upsell and cross-sell targets, divide land and expand opportunities and ensure AE/CS collaboration
- Take a truly customer-centric approach when creating a partnership between Sales and Customer Success and growing through expansion
Vanessa Brangwyn, Global Head of Customers
Vanessa Brangwyn is a global customer experience leader who currently serves as the Head of Customers for Pigment, the leading business planning platform for forward-thinking organizations. She is responsible for leading Pigment’s customer experience teams and representing the voice of the customer as a member of the executive team. Vanessa has over 15 years of experience in the B2B SaaS space, holding various client services leadership roles for high-growth technology companies including Achievers and Eloqua and holds degrees in Psychology and Marketing Management from the University of Guelph.
Jonathan Steele, Strategic Business Architect
Jonathan has over 15 years of experience in Customer Success, Sales, and partner management at world-leading companies like Alida, NielsenIQ, and Vena Solutions. Jonathan is passionate about providing strategic guidance and tactical support while clients architect, implement, and refine their customer value and experience frameworks. He is deeply committed to the field of Customer Success, and has been an active contributor to this community throughout his entire career. Jonathan holds a BSc and BA from Queen’s University (Chemical Engineering and Philosophy) and an MBA from York University’s Schulich School of Business.
