Webinar
Learn from Churn! Using Churn Intelligence To Improve Your Customer Success Strategy & Operations
Live Webinar! April 24, 2025 @ 11:00 am PT | 2:00 pm ET
Learn Why Customers Churn And Do Something About It!
Recurring revenue leaders know that a leaky revenue bucket spells failure. To solve this, understanding why customers churn is the key first step, but it doesn’t end there. This intelligence must be translated into actionable improvements to the customer success strategies and operations focused on retaining customers.
This month, we’re excited to partner with IcebergIQ, pioneers in churn intelligence, to bring you an execution-focused webinar focused on the biggest causes of customer churn and how to solve them. Join Ross Fulton, CEO & Founder of Valuize, and Natasha Narayan, CEO & Co-Founder at IcebergIQ, as they share data-driven insights and expertise from extensive industry research and experience focused on churn prevention.
Join us for this informative 1-hour session as they will delve into the critical drivers of churn, uncover the often-overlooked impact of perceived ROI, and provide actionable recommendations to transform your approach to customer success.
Join Us April 24, 2025 @ 11:00 am PT | 2:00 pm ET
On this webinar, you will learn to…
- Uncover Key Churn Drivers: Gain insights from IcebergIQ’s research on why customers don’t renew.
- Identify Churn Red Flags: Learn to recognize the early warning signs of potential churn.
- Develop Proactive Strategies: Discover actionable steps and frameworks to address critical churn drivers like lack of perceived ROI, poor onboarding, CSM turnover, lack of proactive engagement, tool consolidation challenges, and executive leadership changes.
- Transform Insights into Impact: Understand how Customer Success and other customer-facing teams can translate churn data into tangible improvements in processes and customer interactions.
Natasha Narayan, CEO & Co-Founder
Natasha Narayan is CEO and Co-Founder of IcebergIQ, a research consultancy that helps B2B SaaS companies understand their prospects and customers better to increase win and retention rates. Natasha has 20+ years of enterprise software experience in the U.S., Australia, New Zealand, and Canada, including 10 years with RightNow (Oracle) and four years at Gainsight. She co-founded IcebergIQ in September 2019 as the rebirth of Eigenworks, a B2B SaaS market research firm.
Ross Fulton, CEO & Founder
Prior to founding Valuize, Ross spent over 16 years scaling industry-leading software companies on both sides of the Atlantic. With a mission to empower today’s B2B software leaders to retain and expand their customers, Ross is passionate about fusing customer success strategy, technology, and operations to drive sustainable growth.
An Englishman by birth, if not one by nature, Ross will take espresso over tea every time!
Related posts:
How to Select the Right Customer Success Technology for Maximum ROI
5 Ways a Customer Advisory Board Will Increase Customer Retention
Designing Outcomes That Unite Your Pre & Post Sales Teams With Your Customers
Accelerating The Achievement Of Customer-Centric Outcomes With Customer Success Playbooks
