Webinar
Learn from Churn! Using Churn Intelligence To Improve Your Customer Success Strategy & Operations
On Demand Webinar
Learn why customers churn & use churn intelligence to improve customer success. Actionable strategies revealed!
Learn Why Customers Churn And Do Something About It
Recurring revenue leaders know that a leaky revenue bucket spells failure. To solve this, understanding why customers churn is the key first step, but it doesn’t end there. This intelligence must be translated into actionable improvements to the customer success strategies and operations focused on retaining customers.
For this webinar, we were excited to partner with IcebergIQ, pioneers in churn intelligence, to bring you an execution-focused webinar focused on the biggest causes of customer churn and how to solve them. Watch Ross Fulton, CEO & Founder of Valuize, and Natasha Narayan, CEO & Co-Founder at IcebergIQ, as they share data-driven insights and expertise from extensive industry research and experience focused on churn prevention.
Download this informative 1-hour session where they will delved into the critical drivers of churn, uncovered the often-overlooked impact of perceived ROI, and provide actionable recommendations to transform your approach to customer success.
On this webinar, you will…
- Uncover Key Churn Drivers: Gain insights from IcebergIQ’s research on why customers don’t renew.
- Identify Churn Red Flags: Learn to recognize the early warning signs of potential churn.
- Develop Proactive Strategies: Discover actionable steps and frameworks to address critical churn drivers like lack of perceived ROI, poor onboarding, CSM turnover, lack of proactive engagement, tool consolidation challenges, and executive leadership changes.
- Transform Insights into Impact: Understand how Customer Success and other customer-facing teams can translate churn data into tangible improvements in processes and customer interactions.​
Watch Webinar Now
Hear From Industry Experts
Join leaders these leaders on how to use churn intelligence to improve your customer success strategy & operations:​
Ross Fulton, Founder & CEO
Prior to founding Valuize, Ross spent over 16 years growing software companies and their partners in go-to-market strategy, sales engineering and 15 years in the field, Ross excels in crafting and expanding customer success programs, leading high-performance teams, and providing strategic consulting.
Natasha Narayan, CEO & Co-Founder at IcebergIQ
Natasha Narayan is CEO and Co-Founder of IcebergIQ, a research consultancy that helps B2B SaaS companies understand their prospects and customers better to increase win and retention rates. Natasha has 20+ years of enterprise software experience in the U.S., Australia, New Zealand, and Canada, including 10 years with RightNow (Oracle) and four years at Gainsight. She co-founded IcebergIQ in September 2019 as the rebirth of Eigenworks, a B2B SaaS market research firm.​
Related posts:
How to Select the Right Customer Success Technology for Maximum ROI
5 Ways a Customer Advisory Board Will Increase Customer Retention
Designing Outcomes That Unite Your Pre & Post Sales Teams With Your Customers
Accelerating The Achievement Of Customer-Centric Outcomes With Customer Success Playbooks
