Valuize will help you design customer success playbooks that accelerate the achievement of your customer-centric outcomes. Watch our webinar to learn how.

About Us

We’ve Been in Your Shoes.

With a proven track record, our team of expert SaaS consultants have transformed the customer success strategies of countless B2B software companies.

About Us

What We Do

Valuize is a specialist SaaS consulting firm that builds robust customer success strategies + operations for leading B2B software companies. Championed by and for Customer Success professionals, we leverage our team’s unique blend of customer success leadership, strategy design, and operations expertise to maximize the value delivered to your company and your customers.


Our Mission

Our mission is to help B2B software companies succeed by driving exceptional customer retention and expansion results. With a customer-centric and data-driven approach to delivering value, we aim to empower our clients with what they need to achieve transformative outcomes that drive recurring revenue growth. We’re on a quest to become the most sought after customer success strategy and technology consulting partner to B2B software companies across the globe.

Leadership & Expertise

Our Team

Ross Fulton

CEO + Founder

Prior to founding Valuize, Ross spent over 16 years scaling industry-leading software companies on both sides of the Atlantic. With a mission to empower today’s B2B software leaders to retain and expand their customers, Ross is passionate about fusing customer success strategy, technology, and operations to drive sustainable growth.

An Englishman by birth, if not one by nature, Ross will take espresso over tea every time!

Mathieu Brillon

Solutions Delivery Director

Mathieu is a seasoned SaaS executive with over 18 years implementing software solutions and strategies for growing teams. He has previously built multiple professional service teams across various small to large enterprises.

In his spare time, Mathieu loves applying his same drive to Crossfit.

Mary Smith

HR + Operations Administrator

Mary has over 15 years in operations and administration. With a diverse background ranging from retail & franchise operations and support to recruitment and talent acquisitions, her specialties include operational and people management, recruiting and onboarding,  and process improvement. Her education includes a diploma in Systems Analysis and Design.

When she isn’t working, you’ll find Mary kickboxing or exhausting Netflix’s documentary section.

Rachel Toth

Customer Success Technology Consultant

Rachel is a certified Gainsight admin with a background in customer success and operations. Combining her passion for process, technical expertise, and her natural ability to anticipate the needs of others, Rachel provides Valuize customers with a holistic approach to CS technology implementation.

Driven by creativity and curiosity, Rachel enjoys playing piano, sewing, and exploring the globe.

Jenn Hull

Project Manager Lead

With over 7+ years of enterprise Project Management and customer success program management experience, Jenn is responsible for driving projects forward for Valuize and our clients. Working closely with the team’s various stakeholders, Jenn builds and orchestrates customer success transformation programs that meet deadlines, assess resource needs, and achieve project goals and deliverables.

Outside of work, you can find Jenn spending time with her family pups and relaxing on the Sunshine Coast. 

Mirah Gocher

Marketing Specialist

Mirah is a digital marketer that is passionate about building multi-channel marketing strategies that drive bottom-line impact. With a creative and data-driven approach, Mirah works closely with the team’s clients, partners, and stakeholders to launch Valuize’s various marketing initiatives.

A born and raised Vancouverite, Mirah enjoys exploring the outdoors on mountain hikes or city strolls, rain or shine.

Benjamin Park-Coutts

Customer Success Technology Consultant

Ben joins Valuize with over 10 years of SaaS experience across customer success, operations and sales at companies like Salesforce and Citrix. As a former Salesforce CSM, administrator and consultant, Ben has led the full cycle implementation and deployment of Gainsight and helped deliver business outcomes for clients ranging from SMB’s to Fortune 500’s.

In his spare time, you’ll find Ben out in the canoe with his wife and daughter exploring the great Canadian wilderness.